After over 40 years in the sector, we still feel a real sense of privilege when a client opens their doors to us and offer a behind-the-scenes look at how their business operates, and how RENT+ helps keep everything running smoothly.
The latest in these experiences came from an on-site visit with none other than Dawsons, the largest lettings agent in Swansea.
Success Story of Swansea
Focus Micro Systems have had the pleasure of working with Dawsons for nearly 30 years, and in that time we’ve seen them grow from a Swansea-based independent estate agency into the fully integrated property group they are today.
It’s not just the scale of their business that impresses, covering Sales & Lettings, Block Management, Auctions, and a dedicated Training arm for compliance and professional development. It’s the mark they’ve made on the sector. Just a small part of this can be seen in 2025 alone, where Dawsons secured 17 awards across both local and national recognition.
These achievements have never become the ceiling for Dawsons, but rather the next mark to surpass as they continue to grow. While the secret recipe to this success remains a mystery, only truly understood by the masterminds within, we are proud to see the RENT+ software be one of the necessary ingredients keeping the pot churning.
To see how RENT+ could assist even further in that story, our Support Team Lead, James Spyt, and Managing Director, Callum Samuel, spent the day with the Dawsons team. This time was used to review their usage of the software and areas of their workflows that could be improved via the continuous updates made to the RENT+ software over their tenure of nearly 3 decades.
These visits are not just an opportunity for us to boast the vast capabilities of RENT+, while it is one of our favorite things to do, but a channel of communication. This feedback is like gold dust to us as it has the potential of invoking further improvement to features based on real life application and field experience. Many of these items being immediately discussed internally as consideration for our next annual update.
P.S While you’re here, why not check out our last Annual Update? As part of our commitment to both current and future client base, these free enhancements are brought to you year on year as the sector continues to evolve.
A Partnership Built on Trust and Shared Goals
We’ve said it time and time again because it sits at the heart of what we do. Strong, long-term partnerships are key to driving real progress.
Our approach has always been rooted in listening. Whether through support queries, structured feedback, or on-site visits like this, we ensure our development roadmap reflects the needs of those using RENT+ every day.
Our relationship with Dawsons, which began in 1997, is a testament to that philosophy. Like Dawsons, we value stability, reliability, and continuous improvement, principles we strive to bring into everything we do.
And beyond the business, a day spent in sunny Swansea is never a bad day at the office, especially in the company of such a welcoming team.
Looking Ahead Together
As we continue to evolve RENT+, relationships like the one with Dawsons remind us why we do what we do. Software is only as powerful as the people behind it, and that human connection is something we never take for granted.
We would like to extend our gratitude once again to everyone at Dawsons for their time, hospitality, and enthusiasm throughout the visit. We look forward to many more years of collaboration and success.
