“She was very thorough and patient and professional and if it had not been for her help I would not have been able to sort it out.”
“Emma from Focus spent time looking into the account as it was over a period of many months to check the Landlords were receiving the correct payments and the Tax was correct on the account. She also explained how the account was split into 70/30% and offered to speak to the Landlords and explain it personally.
I was very impressed with the way Emma from Focus dealt with this query. She was very thorough and patient and professional and if it had not been for her help I would not have been able to sort it out. If this had not been resolved it is likely that the account would have been taken away from us as Managing Agents.”
Lisa Rye – Robert Cooper.